FAQs

How do I stop direct delivery of spam?
To prevent spam from being delivered directly to your server, we strongly recommend that you allow incoming mail traffic only from our IP address ranges: R...
Wed, 27 May, 2020 at 1:26 PM
When will another delivery attempt be made if my mail server is not available?
If your mail server is not available, the incoming emails are held in the queue by our service. A retry is first tried every minute, depending on the curre...
Sun, 26 Apr, 2020 at 9:10 PM
How long do you queue emails?
The usual queuing times are incoming 7 days. outgoing 24 hours. In order to upgrade the scale we suggest to activate the Continuity Service. It w...
Fri, 2 Aug, 2019 at 12:34 PM
Send email for examination to admin
Emails from the quarantine can be checked by the administrator before being delivered to the actual recipient. The button for the admin delivery is locate...
Wed, 27 May, 2020 at 2:45 PM
Why are Hornetsecurity IP addresses listed at Backscatterer?
1) What are backscatters? Backscatters are automatic replies such as bounce notifications, delivery notifications and absence notifications. If the sender ...
Wed, 29 Jul, 2020 at 12:28 PM
How can I customize Content Control templates?
If you want to customize the Content Control templates, please open a support ticket via email and send us the plain- and HTML-Version of the customized tem...
Mon, 4 Nov, 2019 at 8:56 PM
Emails with the attachment winmail.dat
Emails with the attachment winmail.dat Some emails may contain the email attachment "winmail.dat". This often raises the question what the file w...
Mon, 3 Feb, 2020 at 3:01 AM
Why are Hornetsecurity IP addresses listed by UCEPROTECT?
1) What is UCEPROTECT? UCEPROTECT publishes three different blocking lists with IP addresses that have become known for allegedly abusive behaviour. These ...
Wed, 29 Jul, 2020 at 12:28 PM
MacOS 10.15 Catalina: Installation of external drivers
The version of Fuse shipped with Hornetdrive 4.6.9 is not compatible with the latest MacOS 10.15. Therefore, Fuse must be updated with a newer installer to ...
Thu, 28 May, 2020 at 1:25 PM
The Infomailfilter
Hornetsecurity Technologies provide an optional propriety Bulk email, Newsletter filter called the Infomail filter. The info-mail filter is an aggressiv...
Thu, 28 May, 2020 at 1:56 PM