In some cases our support will ask you to submit a HAR file (HTTP archive) for analysis of a reported error. This HAR file enables the support team to analyze difficulties in the interaction with the Frontend in detail and to reproduce error patterns that cannot be reproduced otherwise.


In the following you will learn how to generate this HAR file.

Please note that when creating a HAR file, any password transfers are stored in plain text.



Firefox:

1. Open Firefox.
2. Go to the page within our control panel in Firefox where you have problems
3. Select the Firefox menu (three horizontal parallel lines) in the upper right corner of your browser window, then select Web Developer > Network Analysis.
4 The Developer Network Tools will open as a docked window at the side or bottom of Firefox. Click the Network tab.
5. Recording starts automatically as soon as you start performing actions in the browser.
6. Reproduce the problem.
When you have reproduced the problem and you see that all actions have been generated in the Developer Network Panel (should only take a few seconds), right-click somewhere under the File column and click Save All As Har.
8. Save the HAR file to a suitable location.
9. You are done! Please send us the HAR file so that we can help you.

Chrome:

1. Open Chrome.
2. In Chrome, go to the page within our control panel where you are having problems.
3. Select the Chrome menu (⋮) at the top right of the browser window, then select Tools> Developer Tools.
4. The developer tools will open as a docked area on the side or bottom of Chrome. Click the Network tab.
5. Select the Preserve log option
6. The recording should start automatically and you will see a red circle in the upper left corner of the Network tab. If not, click the black circle to start recording activity in your browser.
7. Reproduce the problem.
8. If you have successfully reproduced the problem during recording, right-click in one of the columns and click "Save as HAR with Content".
9. Save the HAR file in a suitable location.

10. You are done! Please send us the HAR file so that we can help you further.